Mixed Reality & IoT Solutions | Studio 249 Singapore

Field Service, Remote & Guided Work


We use advanced Mixed Reality technologies to bring you exceptional experiences in learning & development, on-the-job training, and maintenance and operations. Receive real-time guidance and feedback with our versatile solutions, designed to improve consistency in job performance and knowledge transference in a rapidly changing world.

Expert Guided Workflow Solution

This approach effectively directs users through the workflow by synchronously superimposing annotations and pre-recorded action videos on the actual equipment. It also provides immediate feedback on the hand placement and action through colourcues and validation. Users would be able to conduct a quick revision, and self-directed practical training and inspection.

Key Features

Microsoft Dynamics 365 Remote Assist

The Dynamics 365 Remote Assist is instrumental in inspiring effective collaborations among technicians despite varied locations. Available on HoloLens, HoloLens 2, Android, and iOS devices.

Remote Assist Uses

Collaborative maintenance and repair

Remote inspections

Knowledge sharing and training

Benefits of Remote Assist

Technicians can share their real-time view with experts in remote locations to get the help they need, reducing travel time and cost.
Remote inspectors can assess product quality without traveling onsite by using Microsoft Teams and collaborating with a Dynamics 365 Remote Assist user.
Rather than communicating instructions via audio call, onsite workers and remote collaborators can use drawings and arrows to refer to specific parts of a machine or asset. These annotations are anchored in the Dynamics 365 Remote Assist user’s space.
Enable experts to effectively share their knowledge from anywhere in the world.

Technicians and inspectors can pull in work order information from Dynamics 365 Field Service and call the expert assigned to support them.

Furthermore, technicians and inspectors no longer need to carry around paper manuals to perform their repairs or inspection.

If the technician is using Dynamics 365 Remote Assist on HoloLens, remote collaborators can insert reference images, schematics, and other helpful information about the technician’s physical space so they can refer to the schematic while working heads-up and hands-free on HoloLens.

If the technician is using Dynamics 365 Remote Assist on mobile, remote collaborators can share reference images, schematics, and other helpful information the technician can view in their mobile device. 

Dynamics 365 Remote Assist is available on AR-capable mobile devices.
Dynamics 365 Remote Assist on HoloLens provides a hands-free experience by supporting voice commands in these languages for all features, even in a loud, industrial environment.

Microsoft Dynamics 365 Guides

Microsoft Dynamics 365 Guides is a mixed-reality application for Microsoft HoloLens which gets the job done faster by allowing operators to learn when and where they are needed during workflow. These instruction cards are visually connected to the location where the work is to be performed and can include holographic pictures, videos and 3D models

No need for coding skills to create mixed-reality guides

You don’t need professional 3D or programming expertise with the Dynamics 365 Guides. Start making a guide using the PC authoring app: step-by-step instructions along with pictures, video, and 3D holograms. All you need is the HoloLens app to connect the instruction cards and holograms to the physical workspace after you build the guide on a computer, by picking them up and moving them to the right position.

Improve productivity

Dynamics 365 Guides provides heads-up, hands-free, step-by-step instructions during the flow of work, whether employees are doing complex procedures on the job or training away from the production line. Operators control the interface with their gaze, using a glance to move to the next step. Therefore, their hands are left free to do the work. Instruction cards move together with the operator, following them as they move around equipment, pointing to the tools and parts that they need, and showing them exactly how and where to use them. The experience is comfortable and simple to use, and it helps reduce mental processing time, errors, and the need to rely on a buddy system.

Continually analyse and improve processes

Managers may use the Power BI dashboards to display rich data on how their employees’ processes are running. Through this, they can evaluate and develop processes constantly without having to do costly studies.

Dynamics 365 Guides also provides consumers and partners with access and collaboration opportunities, since it is part of the Dynamics 365 product family and is driven by the Common Data Service.
Building and Construction
  • Design visualisation at scale
  • Collaboratively work 3D models anywhere
  • Project management on-the-go
  • We supply a BIM model designed for visualisation
  • Workflow learning and simulation
  • Remote collaboration for educators
  • Remote teaching
  • Realistic scenarios
  • Instinctual interactions
  • Have access to immersive learning with collaborative
  • Treatment planning
  • Remote assistance with global experts
  • Guided surgery with checklist and procedures
  • Medical data repository
  • Experience surgical procedure visualisation
  • Anatomy simulation
  • Medical information repository
  • Quality check documentation for quality assurance
  • Real-time parts purchase and inventory management
  • Remote assistance
  • Improve productivity with digital twins
  • Undergo on-the-job training independently without downtime
  • Quality check guidance
  • Troubleshooting simulation
  • Improve processes with digital twins
  • Immersive edu-tainment experiences to engage visitors
  • Improve your soft-skills with interactive AI avatars
  • Scenario-based learning
  • Product visualisation
  • Product demonstration
  • Product placement
Defence and Security
  • Operation planning with spatial data
  • Mobile command control with rights restriction control
  • Train with realistic multiplayer simulations with high risk environment and terrain
Field Services
  • Remote assistance
  • Workflow guidance
  • Project management