Mixed Reality & IoT Solutions | Studio 249 Singapore

Products & Services


Microsoft Dynamics 365 Guides

Adapt at the speed of change:

Enhance learning and standardize processes with step-by-step instructions that show employees how to use tools and parts in real work situations.

Accelerate time to value:

Create step-by-step directions for training or day-to-day processes easily, with no programming or 3D skills necessary

  • Share to:

Available on

  • HoloLens 2
  • PC


  • Mixed reality


Help employees learn new skills faster with Dynamics 365 Guides on HoloLens devices. Enhance learning with step-by-step instructions that guide employees to the tools and parts they need and how to use them in real work situations. Create interactive content, attach photos and videos, import 3D models, and customize training to turn institutional knowledge into a repeatable learning tool.

*Dynamics 365 Guides requires a HoloLens device and a Guides license. For more information on how to get started with Guides, visit aka.ms/GetGuides.

What’s new in this version

– Supports Microsoft Teams Live Events

– Improved contact search experience

– Utilization of the PV camera for improved annotation accuracy

– Fixed miscellaneous bugs and minor performance improvements


Hands-free audio and video calling*

Compatible with Microsoft Teams: Remote collaborators can initiate and receive calls using Teams desktop or Teams mobile

Mixed reality annotations: 2-way inking and arrow insertion anchored to the real world

In-call text chat: Instant message during calls

OneDrive integration, file sharing, and display: HoloLens users and remote experts can display documents (PDF) and images (JPG, PNG, TIFF, and BMP)

Enterprise-level identity and security: AAD authentication and single sign-on

Mixed reality streaming: HoloLens users can share their view of another app by running Remote Assist in the background

Mixed reality snapshots: Capture, send, and save snapshots of mixed reality annotations during the call

Cloud-based call recording: Record a one-to-one call with a Teams desktop user. The call recording is uploaded to Microsoft Stream and available in Teams

Screen sharing: Experts can project their desktop screen to HoloLens users’ view

Asset Maintenance: View Asset records your organization maintains and operates and capture photos and videos with spatial markup

Integration with Dynamics 365 Field

Service**: View work order details, call a recommended expert, and post files shared during the call to a work order

Works on HoloLens, with PC or mobile

* Requires HoloLens, a Dynamics 365 Remote Assist license, and an Office 365 license with Microsoft Teams. Note: Voice commands not supported in all regions

** Requires a separate license for Dynamics 365 for Field Service. To view links to Power BI dashboards, a separate Power BI license is required


Your device must meet all minimum requirements to open this product




Notes: HoloLens and PC or mobile device. See docs.microsoft.com for a complete list of technical requirements.


Your device should meet these requirements for the best experience




Notes: HoloLens and PC or mobile device. See docs.microsoft.com for a complete list of technical requirements.

Often bought together

Microsoft Dynamics 365 Remote Assist

Singapore’s Leading Experts in Mixed Reality